Tickets
Box Office Opening Times:
Monday to Saturday 12-4 pm (excluding public holidays).
(Please note there is no booking fee for cash transactions at the venue box office directly. Payment by credit/debit card incurs a £1.50 booking fee per ticket.)
The Box Office will then open for most events at 7pm for collections and sales.
Official Ticket Outlets:
We strongly encourage all customers to purchase tickets only from the authorised ticket outlets listed below:
hmvtickets - http://www.hmvtickets.com
Tel: 0843 2210100
Tickets can also be purchased at hmv stores throughout the UK. To find your nearest outlet, please click (here)
hmvtickets CUSTOMER SERVICE - Email: tickets.service@hmv.co.uk
Venue Box Office - http://www.edinburghpicturehouse.com/ - 31 Lothian Road, Edinburgh
(Please note there is no booking fee for cash transactions. Payment by credit and debit card incurs a £1.50
TicketWeb - http://www.ticketweb.co.uk/
Tel: 0844 847 1740
Tickets Scotland Edinburgh- 127 Rose Street, Edinburgh
Ripping Edinburgh - 91 South Bridge, Edinburgh
If you are unsure as to whether an outlet is an authorised ticket agent for the Venue please do not hesitate to call us on 0131 221 2280 and we can advise.
Issues with your tickets:
If you have any issues with your tickets please contact the ticket outlet you purchased them from who will be happy to assist you.
If you have purchased your tickets from our website please contact Ticketweb Customer Services on 08444 999 999 who will be able to assist.
Collecting tickets from the Box Office:
Tickets purchased only from Ticketweb can be collected from the Venue’s Box Office between Monday to Saturday 12-4pm.
Tickets purchased from other outlets will be available when the Box Office opens on the night of the event (usually 7pm).
To collect tickets please bring the following:
- Your confirmation code issued at the time of booking
- The credit card used to purchase your tickets.
Please be aware that under no circumstances will tickets be issued without both the confirmation code and credit card used to purchase the tickets.
If you have lost your confirmation number, contact the ticket outlet you purchased them from who will be able to assist you.
Cardholders will be asked to sign for the tickets as a receipt of collection.
If the cardholder is not present:
If the cardholder is not collecting the tickets, we require a letter of authorisation from the cardholder expressly stating that they allow the tickets to be collected by another person. This letter is a legal document designed to protect you from fraudulent use of your card, therefore it must include:
“I (cardholders name) authorise (person collecting the tickets) to collect (number of tickets) for (name of the event) on my behalf.”
The letter must also state:
- The confirmation number given when the booking was made
- The last four digits and the issue number of the card used to make the booking
- The signature of the cardholder
- The person collecting the tickets must have photographic ID matching the name on the letter as the person collecting the tickets.
TICKETS WILL NOT BE RELEASED WITHOUT ALL OF THE ABOVE, PLEASE ENSURE YOU BRING THE RELEVANT DOCUMENTATION WITH YOU.
Types of Tickets available:
The venue is general admission which comprises of downstairs standing, unreserved balcony seats and balcony standing.
Customers should note that there are a limited number of unreserved balcony seats therefore those wishing to sit are advised to arrive early to secure a place.
Age Restrictions and Proof of Identification:
Gigs - Strictly over 14's only, under 16's (i.e. 14 and 15 years of age) must be accompanied by a responsible adult over 16 years old.
Customers will be required to present photographc identification upon entry and extends to those customers between 14-18 years old.
Clubs - Strictly over 18's only. Customers will be required to present photographic identification upon entry.
Due to the number of illegitimate identification cards available, the venue will only accept the following as proof of identification:
- Photographic Driving License
- Photographic Provisional Driving License
- Valid Passports
- Young Scots Cards
- PASS cards
PLEASE NOTE STUDENT CARDS ARE NOT VALID FORMS OF IDENTIFICATION
