Disabled Access

To book special needs access areas, please call 020 8563 3800 and choose option 7. The line opens at 11:00 and closes at 17:00 and operates Monday to Friday. (Please do not call outside these hours as you will be asked to call back). Please note that no other query can be dealt with on this number.

Alternatively, anyone coming in person when the box office is open can still buy wheelchair and disabled tickets in the usual way.

ASSISTANCE
On the evening of an event, we advise disabled customers to arrive at the venue 15  minutes prior to the doors opening. When you arrive, staff will be available to assist you if required. Please ask at the Box Office.

STEPS
There are two steps and an access ramp at the front entrance of the building. There are no more steps into the stalls auditorium. The circle seating area is only accessible via steps (approximately 30), unfortunately there is no lift to the circle area.

WHEELCHAIRS
The wheelchair ramp is at the rear of the stalls behind the seating block, and can accommodate four wheelchair users and four escorts per performance. For seated events, guests can also transfer from wheelchairs to an aisle seat in the stalls if preferred and if seats are available. The wheelchair can then be stored at the rear of the stalls and returned by an usher at the end of the event.

DISABLED ACCESS TOILET
This is located at the rear of the stalls by the wheelchair access seating ramp. The Disabled Access toilet has been fitted with a RADAR lock; please bring your key with you to access. If you do not own a RADAR key, please ask the staff member who is assigned to the Disabled Access ramps for the key.

SOUND AMPLIFICATION
The venue has a hearing loop system that covers rows J-R in the Stalls, plus blocks 8,9 and 10 in the Circle. “In the ear” and “Over the head” types are available for a refundable deposit of £5. Please speak to Box Office staff upon arrival.

SIGNED PERFORMANCES
Sign language interpreted performances are available for some productions, but this depends on the individual company.

GUIDE DOGS
Guide dogs are welcome into the venue and our staff are happy to look after them during the performance. If you are bringing a guide dog, please call 020 8563 3806 to inform the venue in advance.

BARS
There are two bars in the stalls area and two sweet and drinks kiosks that are fully accessible.

TRANSPORT
LONDON UNDERGROUND: The nearest tube station is Hammersmith, on the District and Piccadilly lines. The tube station is located in the Broadway Shopping Centre across the road from the venue and is wheelchair accessible. The Hammersmith and City line tube station is also nearby.

BUSES: Hammersmith Bus Station is also inside the Broadway Shopping Centre and is wheelchair accessible.

PARKING: The theatre does not have any parking spaces but it is possible to drop off guests directly outside the venue on Queen Caroline Street. There are a limited number of on-street parking spaces near the venue. The nearest car park is on King Street in Hammersmith. If you need information on parking with your blue badge in Hammersmith, please click here.

PARKING IN THE BOROUGH OF HAMMERSMITH & FULHAM
Hammersmith & Fulham Council is a dedicated participant in the European Blue Badge Scheme. As long as you display your badge and clock correctly, you can park in any shared use bay in the borough free of charge. This applies to all badge holders, not just borough residents.

There are also a number of Disabled Use bays in the borough, which any Blue Badge holder can park in. Blue Badge holders can also park on a single yellow line for up to 3 hours.

Map of Blue Badge parking bays

Please remember, you must display both your badge and clock to park in Disabled Use bays or on single yellow lines.

For more information and to find out how to apply, please click here.
A Blue Badge does not entitle the holder to:

• Park where there are loading restrictions. These are shown by yellow markings on the kerbstones. Signs nearby will tell you when a restriction applies.
• Park across a dropped kerb. These are used by prams, wheelchairs and other pedestrians. Blocking them can cause serious difficulties to these people when they try to cross the road.
• Park in front of a crossover. This is an access crossing for vehicles to drive off the road onto private land.
• Park in a bay marked for other special users, for example Doctor’s bay, Market Traders bay, Motorcycle bay or Goods Vehicles only.

As part of Hammersmith & Fulham council’s commitment to the Blue Badge Scheme, Penalty Charge Notices may be issued to vehicles which are parked incorrectly or appear to be misusing Blue Badges. In some circumstances, vehicles may be relocated. If you receive a penalty charge notice while displaying a Blue Badge, you have the same rights to challenge the ticket as any other motorist.

For general information on the national scheme, click here to go to the website of the Department for Transport.